wagi Privacy Policy – How We Handle Your Personal Data
At wagi, your privacy matters. This page explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Please read it carefully before you register or continue using the platform.
What We Collect and Why
Information You Give Us
When you create an account on wagi, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and preferred payment method. We use this information to verify your identity, process yourdeposits and withdrawals in Philippine pesos, and ensure that only you can access your account. We also collect any information you submit when contacting our support team, such as the details of your query or complaint. Providing accurate information is a condition of using the platform, and we may suspend accounts where we have reason to believe the details provided are false or incomplete. All registration data is stored securely and is only accessible to authorised wagi staff who need it to carry out their duties.
Information We Collect Automatically
When you browse or use the wagi platform, we automatically collect certain technical data about your device and session. This includes your IP address, browser type, operating system, the pages you visit, the time and duration of your visits, and the actions you take on the platform such as bets placed or games launched. We use this data to keep the platform running smoothly, to detect and prevent fraud or unauthorised access, and to understand how Filipino players use the platform so we can improve it. This technical data is linked to your account where you are logged in, and is retained for as long as necessary to fulfil these purposes. We do not use this data to build advertising profiles or sell it to third-party marketers.
Payment and Transaction Data
All deposits and withdrawals on the platform are processed in Philippine pesos through our designated payment partners. We collect records of your transaction history — including amounts, dates, payment methods used, and transaction reference numbers — for the purposes of processing payments, resolving disputes, and complying with applicable financial regulations in the Philippines. We do not store your full card or e-wallet credentials on our servers; payment processing is handled by our payment partners who operate under their own security and data protection standards. You should review the privacy policy of your chosen payment provider for details on how they handle your financial data. Transaction records are retained for the period required by applicable law and our internal compliance obligations.
Who We Share Your Data With
wagi does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their services on our behalf. These partners are required to handle your data securely and in accordance with applicable data protection laws. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law, court order, or to protect the rights and safety of our players and staff. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance.
Your Rights as a Player
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing and to withdraw consent where processing is based on consent. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will notify registered players via their account or by displaying a notice on the platform. The date of the most recent update will always be shown at the top of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about this Privacy Policy or how your data is handled, please reach out to our support team — details are in the footer below.
Related Policies and Support
These pages work alongside our Privacy Policy to give you a complete picture of how wagi operates and how we look after our players.
Terms and Conditions
The Terms and Conditions set out the rules that govern your use of the wagi platform, including account eligibility, betting rules, bonus terms, and what happens if these rules are breached. Reading them alongside this Privacy Policy gives you a full understanding of your rights and responsibilities as a player.
Read Terms and ConditionsResponsible Gaming
Our Responsible Gaming page explains the tools available to help you stay in control of your activity on the platform, including deposit limits and self-exclusion. It also lists support resources available to players in the Philippines who may need help managing their gaming habits.
View Responsible GamingGot Questions?
If something in this Privacy Policy is unclear, our FAQ page covers the most common questions Filipino players ask about accounts, data, and platform security. You can also contact our support team directly using the email address in the footer if you need a more specific answer.
Go to FAQReady to Play with Confidence?
Now that you know how wagi handles your data, you can register and start enjoying sports betting and slot games knowing your information is protected. Sign up in minutes — no download needed, fully accessible from your mobile browser anywhere in the Philippines.